Return &
Refund Policy

Introduction

At ToyQubo, customer satisfaction is our top priority. This Return & Refund Policy outlines the conditions under which you can return a product and receive a refund or exchange.

Return Eligibility

You can request a return within 7 days of delivery if:

• You received a damaged, defective, or incorrect item
• The product is unused, in original packaging, with all tags and accessories intact

Non-Returnable Items

The following items are not eligible for return:

• Products that are used, washed, or damaged due to misuse
• Items without original packaging, tags, or accessories
• Clearance sale items, combo offers, or gift cards (unless defective)

How to Initiate a Return

To request a return, please:

1. Go to your Account > My Orders
2. Select the item you want to return and click on “Request Return”
3. Our team will review your request and arrange a pickup (if eligible)

Refund Process

Once we receive and inspect the returned item, we will notify you about the approval of your refund. Refunds will be processed to your original payment method within 5-7 business days.

Exchange Policy

We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

Shipping Charges

In case of a defective, damaged, or incorrect item, we will cover the return shipping charges. For other returns (e.g., change of mind), return shipping charges may be borne by the customer.

Damaged or Defective Items

If you receive a damaged or defective product, please share clear photos and a video (if possible) within 48 hours of delivery at orders@toyqubo.com. We will arrange a return pickup and provide a full refund or replacement.

Order Cancellation

You can cancel your order within 12 hours of placing it, before it is shipped. Once the order is shipped, it cannot be cancelled.

Important Notes

Refunds may take 5-7 business days to reflect in your account. ToyQubo reserves the right to reject return requests that do not comply with our policy.

Contact Us

If you have any questions or need assistance with a return, please reach out to us at orders@toyqubo.com or through our Contact Us page. We’re happy to help!